COVID-19 Isolation Hotel Benefit

Option 1

Self-isolate at the hotel while awaiting your COVID-19 test results

You are awaiting your test result and wish to self-isolate away from home. You can access this benefit while you wait for your COVID-19 test result for up to a maximum of 7 days, however, as soon as you receive a negative result you must leave the hotel as the benefit will no longer be available. If your test result comes back positive while you are at the hotel, you can continue the duration of your stay up until a maximum of 14 days. This is inclusive of, and not in addition to, the number of days you have already been in isolation at the hotel.

Option 2

Self-isolate at the hotel only once you have been diagnosed as positive for COVID-19

You can access the Isolation Hotel benefit for up to a maximum of 14 days once you test positive for COVID-19.

The COVID-19 Isolation Hotel service includes the following:
  • A hotel room equipped for isolation, where transmission of the virus is minimised
  • Three meals a day while in isolation
  • A daily (virtual) medical check-up by a Healthcare Professional, with a registered nurse on-site and general practitioner support available to the nurse if it is required
  • Emergency medical transport to the nearest hospital if hospitalisation is required

Through an agreement between the isolation hotels and our administrator and Bankmed’s tailor-made basket of care, you are able to receive a reduced rate so that you only have a co-payment of R400 per day (standard room**). The normal claims process will apply and you must obtain pre-authorisation before the Isolation Hotel benefit can be activated.

**If you choose to upgrade your room from a standard room, you will be liable for the additional shortfalls.

Approved sub-acute facilities for COVID-19 isolation
Spescare Stellenbosch

This facility is located in the central district of Stellenbosch. Read more about Spescare Stellenbosch.

Bankmed members pay: R400 for every night in a Private ward

Contact information
Unit manager: Karin Jacobs
Email address: fm.stellenbosch@spescare.co.za
Address: Jonkersview Lifestyle Centre, Jan Cilliers Street, Stellenbosch, 7600
Telephone: 021 300 5400

Spescare Blouberg

This property is located in Blouberg. Read more about Spescare Blouberg.

Bankmed members pay: R400 for every night in a Private ward

Contact information
Unit manager: Karen Sadler
Email address: fm.blouberg@spescare.co.za
Address: Westport Square, Sandown Road, Blouberg Sands, Bloubergstrand, 7441
Telephone: 021 300 6240

What do I do if I have been diagnosed positive for COVID-19?
  1. You will receive a letter that gives you details of your cover. If you have not received the benefit letter, you can call us on 0800 BANKMED (0800 226 5633) to confirm the COVID-19 diagnosis and to send the letter confirming your cover.
  2. Call the Isolation Hotel to confirm their rates and to book. Quote the authorisation number you received from the Scheme.
  3. Present the authorisation letter (print or electronic) when you check in and pay the reduced rate directly to the hotel for the period that you will be staying in isolation.
What do I do while I am waiting for my COVID-19 test results?

If your Healthcare Professional suspects that you have COVID-19 and you are waiting for test results, you are eligible for this reduced rate at one of the hotels for a maximum of seven days, but you have to leave the hotel as soon as possible if the test results turn out to be negative, and you are advised about this sooner than the maximum seven days allowed.

  1. Call Bankmed on 0800 BANKMED (0800 226 5633) to get an authorisation number for the seven-day stay at the hotel.
  2. Call the Isolation Hotel to confirm their rates and to book. Quote the authorisation number you received from the Scheme.
  3. Present the authorisation number when you check in and pay the reduced rate directly to the hotel.

The reduced rate will no longer apply if you get a negative test result for COVID-19 and you will receive a refund of the payment you made for the additional days. With a test result confirming that you have COVID-19, the authorisation for isolation at the hotel will be extended.