Contact Us
Emergency contact details
For emergency ambulance services, contact Bankmed Emergency Services.
Telephone: 0860 999 911
Pre-authorisation
To obtain pre-authorisation for a hospital admission, MRI, CT scans or radionuclide scans:
E-mail: treatment@bankmed.co.za
Telephone: 0800 BANKMED (0800 226 5633)
Authorisation for chronic medication
To obtain authorisation for chronic medication (Medicine Advisory Services Programme):
Core Saver, Traditional, Comprehensive and Plus Plans
E-mail: chronic@bankmed.co.za
Telephone: 0800 BANKMED (0800 226 5633)
Your pharmacist may contact our Call Centre on 0800 BANKMED (0800 226 5633)
Healthcare Professionals may call 0800 132 345 directly for Core Saver, Traditional, Comprehensive and Plus Plan members.
Essential and Basic Plans
E-mail: chronicbasicessential@bankmed.co.za
Telephone: 0800 BANKMED (0800 226 5633)
Your pharmacist may contact our Call Centre on 0800 BANKMED (0800 226 5633)
Submit a claim
To submit a claim remember to include your membership number and ensure that all claims are legible.
E-mail: claims@bankmed.co.za
Post: Bankmed Claims, Private Bag X2, Rivonia 2128
Designated Service Providers (DSPs)
To find information on our Designated Service Providers (DSPs):
Login and follow this path: DOCTORS VISITS / Find a Healthcare Professional
Bankmed App: Log in and select Find a Healthcare Professional
Self-help enquiries
Try our easy-to-use App, web-based or telephonic facilities to obtain or request information and to update personal details without having to speak to an agent.
Web-based self-help facility: Login with your username and password. If you haven't registered before you will be prompted to register the first time you login.
Bankmed App: Download the Bankmed App to your smartphone and follow the prompts. You may download the App from the different App stores, or visit the Download our App page for instructions. NB: If you have registered through the website you will need to use the same login details for the Bankmed App.
Telephone self-help facility: 0800 BANKMED (0800 226 5633) insert your membership number and ID number.
HIV/AIDS Programme
To register on our HIV/AIDS Programme (confidentiality guaranteed):
Telephone: 0800 BANKMED (0800 226 5633)
Baby-and-Me Programme
To register on the Baby-and-Me Programme:
E-mail: babyandme@bankmed.co.za
Telephone: 0800 BANKMED (0800 226 5633)
Oncology Treatment Programme
To register on the Oncology Treatment Programme:
E-mail: oncology@bankmed.co.za
Telephone: 0800 BANKMED (0800 226 5633)
To report fraud or malpractice
Be part of the solution. Take an active role in combating crime by reporting any fraudulent or unethical practice.
If you suspect any fraudulent behaviour relating to your healthcare cover, you may anonymously report this by using the following details:
Telephone: 0800 004 500
SMS: 43477
Email: bankmed@tip-offs.com
Post: Freepost DN298, Umhlanga Rocks 4320
Customer service enquiries and requests
E-mail for active employees: enquiries@bankmed.co.za
E-mail for Pensioners: pensioners@bankmed.co.za
Telephone: 0800 BANKMED (0800 226 5633)
Post: Bankmed Customer Services, Private Bag X2, Rivonia, 2128
Complaints and disputes
Although legislation provides that all complaints submitted in writing must be responded to within 30 days, we always to try to respond much sooner.
If you have given us a reasonable chance to address any concerns raised and feel that you have been treated unfairly by us in any way, you may lodge a formal complaint with the Council for Medical Schemes, as follows:
Email: complaints@medicalschemes.com
Telephone: 0861 123 267 (sharecall from a Telkom landline) or 012 431 0500
Complaints can be submitted in writing to:
Complaints
Bankmed
Private Bag X2
Rivonia
2128