Contact Us

 
Emergency contact details

For emergency ambulance services, contact Bankmed Emergency Services.

Telephone: 0860 999 911

 
Pre-authorisation

To obtain pre-authorisation for a hospital admission, MRI, CT scans or radionuclide scans:

E-mail: treatment@bankmed.co.za

Fax: 021 527 1928

Telephone: 0800 BANKMED (0800 226 5633)

 
Authorisation for chronic medication

To obtain authorisation for chronic medication (Medicine Advisory Services Programme):

Core Saver, Traditional, Comprehensive and Plus Plans

E-mail: chronic@bankmed.co.za

Fax: 011 770 6247

Telephone: 0800 BANKMED (0800 226 5633)

Your pharmacist may contact our Call Centre on 0800 BANKMED (0800 226 5633)

Medical Professionals may call 0800 132 345 directly for Core Saver, Traditional, Comprehensive and Plus Plans

Essential and Basic Plans

E-mail: chronicbasicessential@bankmed.co.za

Fax: 011 539 7000

Telephone: 0800 BANKMED (0800 226 5633)

Your pharmacist may contact our Call Centre on 0800 BANKMED (0800 226 5633)

 
Submit a claim

To submit a claim remember to include your membership number and ensure that all claims are legible.

E-mail: claims@bankmed.co.za

Fax: 021 527 1940

Post: Bankmed Claims, Private Bag X2, Rivonia 2128

 
Designated Service Providers (DSPs)

To find information on our Designated Service Providers (DSPs):

Website: www.bankmed.co.za log in and follow this path: DOCTORS VISTIS / Find a Healthcare Professional

Bankmed App: Log in and select Find a Healthcare Professional

 
Self-help enquiries

Try our easy-to-use App web-based or telephonic facilities to obtain or request information and to update personal details without having to speak to an agent.

Web based self-help facility: www.bankmed.co.za log in with your username and password. If you haven’t registered before you will be prompted to register the first time you login.

Bankmed Mobile App: Download the Bankmed Mobile App to your smartphone and follow the prompts. You may download the App from the different App stores, or visit the Bankmed website www.bankmed.co.za for instructions. NB: If you have registered through the website you will need to use the same login details for the Bankmed App.

Telephone self-help facility: 0800 BANKMED (0800 226 5633) insert your membership number and ID number.

 
HIV/AIDS Programme

To register on our HIV/AIDS Programme (confidentiality guaranteed):

Telephone: 0800 BANKMED (0800 226 5633)

 
Baby-and-Me Programme

To register on the Baby-and-Me Programme:

E-mail: babyandme@bankmed.co.za

Fax: 021 529 6485

Telephone: 0800 BANKMED (0800 226 5633)

 
Oncology Treatment Programme

To register on the Oncology Treatment Programme:

E-mail: oncology@bankmed.co.za

Fax: 021 539 5417 Telephone: 0800 BANKMED (0800 226 5633)

 
To report fraud or malpractice

Be part of the solution. Take an active role in combating crime by reporting any fraudulent or unethical practice.

If you suspect any fraudulent behaviour relating to your healthcare cover, you may anonymously report this by using the following details:

Telephone: 0800 004 500

SMS: 43477

Fax: 0800 007 788

Email: bankmed@tip-offs.com

Post: Freepost DN298, Umhlanga Rocks 4320

 
Customer service enquiries and requests

E-mail active employees: enquiries@bankmed.co.za

Pensioners: pensioners@bankmed.co.za Fax: 021 527 1926

Telephone: 0800 BANKMED (0800 226 5633)

Post: Bankmed Customer Services, Private Bag X2, Rivonia, 2128

 
Complaints and disputes

Although legislation provides that all complaints submitted in writing must be responded to within 30 days, we always to try to respond much sooner.

If you have given us a reasonable chance to address any concerns raised and feel that you have been treated unfairly by us in any way, you may lodge a formal complaint with the Council for Medical Schemes, as follows:

Email: complaints@medicalschemes.com

Fax: 012 430 7644

Fax: 0800 007 788

Telephone: 0861 123 267 (sharecall from a Telkom landline) or 012 431 0500

 

Complaints can be submitted in writing to:
Complaints
Bankmed
Private Bag X2
Rivonia
2128