Submit a claim

Healthcare Professionals, hospitals and pharmacies in our networks usually send us your claims directly. If you use a network provider, you do not have to send us a claim.

You only need to submit a claim if you have paid the Healthcare Professional and you need to claim the money back from us.

Submitting claims

You must submit your claim within four months from the date of service. After this, the claim expires, and you will not be reimbursed.
Make sure your membership number and the Healthcare Professional's details, including their practice number, are clear on the claim.
Submit a detailed claim and not just a receipt. We need the details of the treatment or medication for which you are claiming.

Bankmed App

Download the Bankmed App:

You must submit your claim within four months from the date of service. After this, the claim expires, and you will not be reimbursed.
Make sure your membership number and the Healthcare Professional's details, including their practice number, are clear on the claim.

Bankmed website

Log in
Go to Claims and click on Submit a claim
Once there, go to Upload and click on Upload now
Select the file you want to upload and then click on Send claim
Once the claim has been successfully uploaded, you should receive a reference number

Email

To submit your claim via e-mail, scan the claim and e-mail it to claims@bankmed.co.za

Submit a claim

Submitting claims

Bankmed App

Bankmed website

Email

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