Submit a claim

Healthcare Professionals, hospitals and pharmacies in our networks usually send us your claims directly. If you use a network provider, you do not have to send us a claim.

You only need to submit a claim if you have paid the Healthcare Professional and you need to claim the money back from us.

Submitting claims

  • You must submit your claim within four months from the date of service. After this, the claim expires, and you will not be reimbursed.
  • Make sure your membership number and the Healthcare Professional’s details, including their practice number, are clear on the claim.
  • Submit a detailed claim and not just a receipt. We need the details of the treatment or medication for which you are claiming.
Bankmed App

Download the Bankmed App:

  • You must submit your claim within four months from the date of service. After this, the claim expires, and you will not be reimbursed.
  • Make sure your membership number and the Healthcare Professional’s details, including their practice number, are clear on the claim.

Bankmed website
  1. Log in
  2. Go to Claims and click on Submit a claim
  3. Once there, go to Upload and click on Upload now
  4. Select the file you want to upload and then click on Send claim
  5. Once the claim has been successfully uploaded, you should receive a reference number
  6. Scan your claim and e-mail it to claims@bankmed.co.za