Emergency medical services
In an emergency, go straight to hospital. Should you need medically equipped transport, call 0860 999 911. This line is managed by highly qualified emergency personnel who will send air or road emergency evacuation transport to you, depending on which is most appropriate in your area.
Discovery 911 offers real-time emergency care for all Bankmed members. For a medical emergency, call 0860 999 911. The Discovery 911 number appears on your membership card for easy reference. You can get a Discovery 911 sticker for your vehicle for when you have a road emergency.
This number is available 24 hours a day, seven days a week to receive emergency calls. The line is managed by highly qualified emergency personnel, who will assess each case and provide immediate feedback and assistance
Should you need medically equipped transport in South Africa, Discovery 911 will send emergency transport, for example an ambulance or helicopter, to take you to hospital. We will cover the costs from your Hospital Benefit, whether you are admitted to hospital or not.
You can go to any private hospital in an emergency. Should you be admitted to hospital, we cover your emergency hospital admission. There is no overall limit for hospital cover on your health Plan.
Contact Discovery 911
Should you have a medical emegency, contact Discovery 911 on 0860 999 911 and reference your membership number as printed on your membership card or certificate.
Phoning from outside South Africa?
Should you be overseas you may contact us on +27 11 529 6616 for any queries or emergencies.
Note: This service is only available for international callers.